Subscription and cancellation terms
Everything Haldah sells is a subscription. There is no one-time purchase, so this page tells you exactly what recurs, how much, how often, and how to stop it.
You will be charged automatically until you cancel. The amount and the interval are shown on the plan you choose and again on the payment form before you pay. You can cancel at any time before your next delivery, from your account or by emailing help@haldah.com. No phone call. No retention conversation.
1. What you are agreeing to
When you complete checkout you are starting a recurring plan with Oxidus Partners LLC, trading as Haldah. Before you pay, the payment form states the recurring amount, the billing interval and that the plan continues until you cancel, and it asks you to tick a box confirming you have read these terms. That tick is your express, affirmative consent to the recurring charge.
2. The plans
- One bar, every month. $29.90 charged every month.
- Buy 2, get 1 free. $59.80 charged every 3 months, three bars each time.
- Buy 3, get 2 free. $89.70 charged every 5 months, five bars each time.
Shipping and sales tax are added at checkout and are not included in the figures above. Your first payment is taken when you place the order, and your first delivery ships straight away. Every payment after that falls on the same date of the cycle.
3. How to cancel
Two ways, both of which we honour immediately:
- Open the billing portal and enter the email address on your order. Stripe emails you a sign-in link, and cancelling is one button. There is no retention flow, no discount offer and no question you have to answer first.
- Email help@haldah.com with the email address on your order. We will cancel it and reply to confirm within one business day.
A cancellation stops every future charge. If you cancel after a payment has been taken but before that order has shipped, we cancel the shipment and refund the payment in full. If it has already shipped, the sixty day guarantee below applies instead.
4. Pausing and changing your plan
You can update the card on file and your delivery address in the billing portal. To pause, change the interval or move to a different plan, email us and we will do it. Pausing is often the better answer if you simply have bars left over, and we would rather you paused than cancelled.
5. Renewal reminders
We email you before every renewal charge, not after it. The reminder states the amount, the date it will be taken and a direct cancellation link. We send it far enough ahead that cancelling before the charge is always possible.
6. Price changes
If we ever change the price of a plan, existing subscribers are told by email at least thirty days before the new price applies, and the email includes a cancellation link. We will not change a price you are already paying without your consent.
7. Failed payments
If a payment fails we retry it a small number of times over about two weeks and email you each time. If it still fails, the subscription is cancelled and nothing further is charged. We never send an order we have not been paid for and then chase you for it.
8. The sixty day guarantee
Within sixty days of any delivery you can ask for a full refund of that delivery and we will pay it. You keep the bars. There is nothing to send back. See the refunds page for how to claim it.
9. Your rights under state auto-renewal law
Several states, California among them, give subscribers specific protections for automatically renewing plans: clear disclosure before purchase, affirmative consent, a written acknowledgement afterwards, and the ability to cancel online through the same channel you signed up in. We follow all four for every customer regardless of where they live, because operating one standard is simpler than operating fifty.
10. Contact
Oxidus Partners LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email help@haldah.com.
Effective 4 September 2026 · Oxidus Partners LLC, Wyoming filing 2026-001925958